Careers At Cayuga Medical Associates
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Patient Services Rep/Surgical Scheduler - Women's Health

Department: CMA Women's Health
Location: Ithaca, NY

Cayuga Medical Associates, a growing multi-specialty healthcare group in Ithaca, NY is currently seeking a Patient Services Representative/Surgical Scheduler in its Women’s Health practice. The purpose of this position is to coordinate the scheduling of all office visits as well as testing and surgical procedures ordered by the providers of the practice, and to assist with insurance authorizations. This position reports to the Practice Manager.

Essential Job Functions: 

  • Check in patients upon arrival
  • Verify/Update patient demographics
  • Scan insurance cards
  • Collect outstanding balances and co-pays
  • Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders
  • Take messages or triage phone calls
  • Schedule patient appointments
  • Initiate paperwork for insurance referrals and pre-authorizations
  • Check out patient and print CVS
  • Responsible for daily cash out and bank deposit
  • Records releases
  • Monitor fax tank and scan records
  • Schedule office visits for Women’s Health patients
  • Schedule surgeries for patients
  • Schedule ancillary services and testing (MRI, CT scans, etc.)
  • Obtain insurance authorizations for above procedures
  • Manage phone calls with regard to above procedures
  • Counsel patients with regard to upcoming surgeries and testing
  • Coordinate pre-surgical clearance from the patients’ PCP
  • Ensure history and physicals are faxed before surgeries
  • Assemble surgical orders for physicians and coordinate MD schedule for the operating room

Knowledge, Skills and Abilities: 

  • Excellent written and verbal communication skills
  • Excellent customer service attitude
  • Working knowledge of medical terminology
  • Basic keyboard knowledge
  • Knowledge of scheduling protocols
  • Professional appearance and demeanor
  • Ability to manage multiple tasks and priorities


  • High School Diploma or GED required
  • Previous medical office experience that includes complex coordination of referrals, testing or surgeries is preferred

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