Careers At Cayuga Medical Associates
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Patient Services Representative - Cortland Specialty Services

Department: CMA Specialty Services at Cortland
Location: Cortland, NY

If you are seeking a career change or want to get your feet wet in a stimulating environment, and are dedicated to excellence and patient-centered care, Cayuga Medical Associates, PC, a growing multi-specialty healthcare group based in Ithaca, NY currently has an opening for a Patient Services Representative in their Specialty Services at Cortland office. 

Sample of Duties: 

  • Check in patients upon arrival
  • Verify/Update patient demographics
  • Scan insurance cards
  • Collect outstanding balances and co-pays
  • Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders
  • Take messages or triage phone calls
  • Schedule patient appointments
  • Initiate paperwork for insurance referrals and pre-authorizations
  • Check out patient and print CVS
  • Responsible for daily cash out and bank deposit
  • Records releases
  • Monitor fax tank and scan records

Job Requirements  

Knowledge, Skills and Requirements: 

  • Excellent customer service and problem solving ability
  • Ability to think through potential solutions to issues
  • Good time management and prioritization skills
  • Good computer skills Medent and Microsoft Office are utilized

Education and Training: 

  • High School diploma or equivalent
  • Previous medical office experience preferred
  • College level training/education in a healthcare support field preferred
  • Previous EMR use/training helpful

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