Careers At Cayuga Medical Associates
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Patient Services Representative - Float

Department: CMA Executive & Admin Office Support
Location: Ithaca, NY

If you are seeking a career change in a stimulating environment and are dedicated to excellence and patient-centered care, Cayuga Medical Associates, PC, a growing multi-specialty healthcare group in Ithaca, NY currently has an opening for Patient Services Representative in their float pool. The Float PSR will be expected to rotate to offices in the Ithaca and Cortland area where there are staff shortages due to vacations, medical leaves, etc. If flexibility is your strength, and you enjoy variety in your work life, we are looking for you to join our team!

Sample of Duties:

  • Check in patients upon arrival
  • Verify/Update patient demographics
  • Scan insurance cards
  • Collect outstanding balances and co-pays
  • Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders
  • Take messages or triage phone calls
  • Schedule patient appointments
  • Initiate paperwork for insurance referrals and pre-authorizations
  • Check out patient and print CVS
  • Responsible for daily cash out and bank deposit
  • Records releases
  • Monitor fax tank and scan records 

Knowledge, Skills and Requirements:

  • Excellent customer service and problem solving ability
  • Ability to think through potential solutions to issues
  • Good time management and prioritization skills
  • Good computer skills Medent and Microsoft Office are utilized

Education and Training:

  • High School diploma or equivalent
  • Previous medical office experience preferred
  • College level training/education in a healthcare support field preferred
  • Previous EMR use/training helpful

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